I wanted to do a quick technical post for anyone else who might have had the commenting issues I’ve recently had. I really love the way the CommentLuv plugin works on WordPress blogs, but for a number of reasons I’m not yet ready to move to WordPress. I was excited to find out that signing up for a service called IntenseDebate would “supposedly” allow me to use the CommentLuv plugin on a Blogger blog.
Unfortunately, I use the Firefox browser almost exclusively. Both on a Mac (at home) and a PC (at work). The fact that IntenseDebate and CommentLuv worked just great in Firefox tricked me into thinking that it was working fine everywhere.
In fact, it turns out that comments were not working at all in most Internet Explorer browsers. A big THANK YOU to my readers who emailed me to let me know! The biggest problem is that IntenseDebate does not work in IE8. Since CommentLuv needs IntenseDebate to function on the Blogger platform, I don’t know if it is truly IntenseDebate or CommentLuv which does not work in IE8 on Blogger.
For the past 4 weeks, apparently the 30% of my audience who uses Internet Explorer has not been able to comment or see other people’s comments!!
That’s a big deal for someone (me!) who is attempting to really build blog traffic lately.
I contacted IntenseDebate to inquire about the issues with IE, and their response was disappointingly slow and unhelpful. Although they do have Twitter account, they did not respond to any @’s I sent to them in that manner (and still have not). I had to use their online Contact Us form. Ugh! who is still using those?? They are terrible! Hello, 1999, anyone? They also had a blog, but it hasn’t been updated in more than a month and never addressed issues with IE. On some tech forums, I found people who were discussing their product, but if the company participated at all, it was to point people back to their outdated “Contact Us” form!
The main problem with uninstalling IntenseDebate was that the Comment Export feature does not work with Blogger, so as soon as I uninstalled IntenseDebate, I would lose the last 4 weeks of comments from people who weren’t using IE.
The solution I came up with to uninstalling IntenseDebate from Blogger and still keep my comment history was to install Disqus instead. Disqus accepts imports of comments from both IntenseDebate AND Blogger, so now all my comments are in one central place.
I have actually never been a fan of Disqus because it loads extremely slowly at lower bandwidths. However, when I twittered that my solution to the issue was to install Disqus even though I am not a fan of Disqus, @Disqus was kind enough to reply back to me immediately! Here’s the convo:
So, for now I think the problem is solved. I am feeling much better about Disqus since I disabled some of the more complex features. I am also encouraged that they are so responsive on Twitter.
What do you think? How is the load time for comments on your end?
9 thoughts on “IntenseDebate and CommentLuv issues in Internet Explorer 8”
your site – I would like to talk with you about buying ad space here granted
you do that. Hit me up at the email I provided and we can talk about, thanks
I am also having the same problem with my blog. Fortunately I just installed and not many comments yet.
Thanks! I am trying to do this for my blog… My husband uses IE and I use Firefox and he’s been complaining he couldn’t comment or even see the comments! Big problem indeed! THanks again!
Seems to work okay with me, using Chrome on Windows 7.
Wow! Thanks, I was having a hard time looking
for dofollow and auto approved blog comments. Thanks for sharing these search
I do wish there were more people like you around on the
inter webs. Not many people are careful with their words, including myself
sometimes. Thanks dude.
Very helpful stuff.i also encountered this type of problem once.
iPhone App Design
I didn’t know that commentluv is so much effected by the browser…thanks for informing me..now I’ll also check it out for me.
Ah yes, just one more reason for people to not use IE. That obviously isn’t a fix with Intense Debate,
Comments are closed.